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Licence portal

Reference — The licence portal at license.herzog-cab.com: customer account, modules, computers, users and requests in one place

What you use this area for

In the licence portal, your company's administrators manage the customer account: which modules are activated, which computers occupy seats, who may sign in, and which requests are currently in progress at Herzog. Every user can also change their password and name there, set up a second factor and download the latest program version.

You reach the portal at license.herzog-cab.com — from the desktop app also via Settings > Licence > Open licence portal, from the web app via User menu > Account and users > Open licence portal.

  • My account

    Modules with seats and term, signed-in computers, who is currently working, open requests.

    My account

  • Users

    Invite colleagues, change names and roles, deactivate accesses, renew invitations.

    Users

  • Machine models

    Distribute model licences for the Braiding Simulator to users. Only for administrators and only if the account has model licences.

    Assign machine models

  • Order

    Order an annual subscription, buy additional seats or renew. The procedure is the same as in the web app.

    Subscription and ordering

  • Request licence

    Request more seats, a renewal or a different module directly from Herzog.

    Request licence

  • Download

    The latest version of the desktop app for Windows and macOS including release notes.

    Download

  • Password, second factor and name

    Change your password, set up two-step sign-in with an authenticator app and change your own name.

    Password, second factor and name

Signing in

The portal asks for the E-mail address and Password of your account user — the same credentials as in the desktop app and the web app. If a second factor is set up for your user, a second page follows on which you enter the six-digit code from the authenticator app.

Sign-in page of the licence portal with e-mail address, password and the "Forgot password" link.

Element Meaning
E-mail address / Password Your credentials in the customer account.
Sign in Signs you in; if a second factor is set up, the code prompt follows.
Forgot password Requests a link for setting a new password (see below).

You do not create an access yourself: Herzog sets up the account and invites the first administrator; further users are invited by an administrator of your account — see Customer account and invitation.

Forgot password

  1. On the sign-in page, click Forgot password.
  2. Enter your e-mail address and click Request link.
  3. If an access exists for this address, you receive an e-mail with a link. It is valid for one hour.
  4. Use the link to set a new password (at least 10 characters).

The new password immediately also applies to the desktop app and the web app.

The screen at a glance

After signing in, the portal shows a menu bar at the top, and below it the My account page.

Menu item Content
My account Start page: company, customer number, modules, computers, who is currently working, requests.
Download Latest version of the desktop app. Only with a module for the program.
Users User list, invitations, roles.
Machine models Assign model licences for the Braiding Simulator to users. Only for administrators and only if the account has model licences.
Order Order an annual subscription, buy additional seats or renew, as described under Subscription and ordering. Only administrators can order.
Web app Opens app.herzog-cab.com in a new tab. Only if the account may use the web app.
Language German or English — the choice applies to your user.
Your e-mail address (top right) Opens Password, second factor and name of your user.
Sign out Ends the portal session.

Who sees what?

Administrators see and manage everything. Editors and viewers see the account and change their own password, their second factor and their name, but can neither release computers nor invite users, order or request licences. The portal hides the corresponding buttons.

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