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Update errors

Troubleshooting — An update cannot be installed

The update dialog does not appear

At startup, Herzog CAB automatically checks in the background whether a newer version is available. If no notice appears although you expect a new version:

  • Check manually via the menu Help > Updates – this also shows a message if the current version is already installed.
  • Check the internet connection and whether a firewall or proxy is blocking access to herzog-gmbh.github.io.
  • You can see the currently installed version under Help > About Herzog CAB.

"Update check failed"

This message appears during the manual check (Help > Updates) if the version information could not be retrieved or could not be evaluated – usually a network or firewall problem. Check the internet connection and try again later. If the problem persists, contact support.

The maintenance tool starts but aborts

  • Insufficient rights. The maintenance tool must be able to run with administrator rights. Start HerzogCAB_Maintenance via right-click → Run as administrator.
  • "Repository not reachable". Check the internet connection and whether the address https://herzog-gmbh.github.io/HerzogCAB-Feedback/repository/ can be reached in the browser.
  • "Component missing". Close Herzog CAB completely – including the maintenance tool itself, if it is already running in the background – and start the update again.

Is my data still there after an update?

Yes. The maintenance tool only replaces the program files in the installation directory. Your master data is stored separately – in the workspace folder of your profile and machine-wide under %ProgramData% – and is not touched by an update. You will find details under File locations.

If in doubt, back up

Before a major update, make a copy of your workspace folder to be on the safe side, especially if it is on a network drive.

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