Help and FAQ¶
Troubleshooting — Starting point for troubleshooting
Here you will find solutions to the most common problems with licence, sign-in, printing and updates. If this page does not help you, read Contact support.
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Licence problems
Herzog CAB does not start, finds no free seat in the customer account or reports that no valid licence was found – account, dongle, software licence or network.
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Sign-in problems
Wrong password, authenticator app code rejected, user deactivated, all seats taken – as well as problems signing in with Microsoft Entra ID.
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Printing problems
The printer is not found, or the print preview shows wrong or empty data.
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Update errors
The update dialog does not appear, or the maintenance tool aborts during installation.
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Known limitations
Limits of Herzog CAB that are not errors but intended – for reference before you open a ticket.
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Contact support
If these pages don't help: email, phone and what you should have ready for a quick answer.
Appendix¶
Reference for keyboard shortcuts, file locations, technical terms and release notes.
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Appendix
Keyboard shortcuts, file locations, glossary and release notes at a glance.