Skip to content

Set up another computer

Guide — at the end, another computer works with the same designs, orders and machines as the other computers in your company

Prerequisites:

  • Your company works with a customer account and has a free seat (see My account).
  • The person working on the new computer has been invited to the customer account (see Set up users and roles).
  • The new computer can reach your company's network drive (when working from home, via VPN).
flowchart LR
  A["Is the data already<br>on the network drive?"] -- no --> B["On the previous computer:<br>Move to network drive"]
  A -- yes --> C["New computer:<br>install and sign in"]
  B --> C
  C --> D["Connect"]

Step 1: Is the data already on the network drive?

On a computer that already works with Herzog CAB, open System administration > Storage location (reference: Storage location).

  • If the workspace shows NETWORK and the Company storage location in the customer account is shown below it, everything is ready. Continue with step 3.
  • If it shows LOCAL, the data is only on this computer. Continue with step 2.

Check in the web app

Administrators also see the same storage location in the web app under Account and users and in the licence portal above the list of computers.

Step 2: Move the data to the network drive

Only necessary if your company has so far worked with one computer and local data.

  1. On the file server, create an empty folder, e.g. \\fileserver\freigabe\HerzogCAB, to which all employees have write access. If in doubt, ask your IT department.
  2. Save any open designs and orders.
  3. Under System administration > Storage location, click Move to network drive …, select the new folder and click Move (reference: Move to network drive).
  4. Herzog CAB copies the data, checks it and restarts. The new folder is then stored as the company storage location in the customer account.

Step 3: Set up the new computer

  1. Install Herzog CAB on the new computer (reference: Installation).
  2. Start Herzog CAB and sign in with the e-mail address and password from the customer account (reference: Sign in and obtain a licence).
  3. The "Set up workspace folder" dialog shows your company's folder. If it shows ✔ reachable, click Connect (reference: First start).

Result

  • The home page of the new computer shows Data: on the network drive (…).
  • Designs, orders and machines are the same on all computers.
  • Under Settings > Licence, the new computer counts as one more seat.

If something does not work

  • ✘ The folder cannot be reached from this computer → connect the network drive (when working from home: VPN) and click Check again. If that does not help, write permissions on the share are usually missing — ask your IT department.
  • The dialog asks "Where should the data be stored?" although the company already uses a network drive → no storage location is stored in the customer account yet. An administrator enters it in the web app under Account and users or starts Herzog CAB once on a computer that already works on the network drive. Then restart the new computer.
  • All seats taken → My account in the licence portal
  • Further help → Help overview and Contact support